Terms of Service

Welcome to Fourteenth Boutique (hereinafter referred to as the “Website”, “we”, “us”, or “our”). These Terms of Service (hereinafter referred to as the “Agreement”) govern your use of, access to, and purchase of any products or services from this Website. Please read and understand all terms of this Agreement carefully before accessing, registering, or using this Website.

By accessing this Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree to all the terms of this Agreement, please stop using this Website and its related services immediately.

I. Account Registration and Security

  1. Eligibility: You must be at least 18 years of age (or possess legal capacity in your local jurisdiction) to register an account and make purchases on this Website. If you are under 18, you must use our services under the supervision and consent of a parent or legal guardian.
  2. Account Information: During registration and checkout, you promise to provide true, accurate, current, and complete personal information (including your name, shipping address, contact number, and email address). You must promptly update your information if any changes occur.
  3. Account Security: You are responsible for keeping your account password secure and for all activities (including orders and payments) that occur under your account. You must notify Fourteenth Boutique immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss resulting from your failure to safeguard your account.

II. Product Information, Pricing, and Availability

  1. Product Descriptions: We make every effort to ensure the accuracy of product images, material descriptions, sizes, colors, and other details displayed on the Website. However, due to monitor resolutions, lighting conditions, or manual measurement variances, actual products may slightly differ from website images. All products are subject to actual receipt.
  2. Pricing Changes: All prices displayed on the Website are in the designated settlement currency and may or may not include taxes and shipping fees (specified at checkout). We reserve the right to change product prices at any time, but any price changes will not affect orders that have already been successfully submitted and paid for.
  3. Inventory and Purchase Limits: All product availability is subject to stock. If a product becomes out of stock after you place your order, we will contact you via email or SMS to offer options for exchanging it for a product of equal value, waiting for restock, or receiving a full refund. We reserve the right to limit the quantity of specific items purchased per order or per customer.

III. Order Confirmation, Payment, and Fulfillment

  1. Formation of Contract: Submitting an order and completing payment on the checkout page constitutes only an offer to purchase from us. The “Order Confirmation Email” we send you signifies receipt of your order only and does not mean a contract has been formed. A binding sales contract becomes official only when we send you a “Shipping Confirmation Email” confirming that the items have been dispatched or shipped.
  2. Payment Methods: We support major secure payment methods (such as credit cards, debit cards, and third-party payment platforms). When placing an order, you authorize us to charge the total order amount (including product prices, applicable taxes, and shipping fees) from your designated payment account.
  3. Order Cancellation and Rejection: We reserve the right to refuse or cancel any order under certain circumstances (such as product out-of-stock, pricing errors, payment risk control failure, or suspected fraud). If your order is canceled before shipment, we will process a full refund via your original payment method.

IV. Shipping, Delivery, and Risk of Loss

  1. Shipping Scope and Timeframe: We arrange logistics delivery according to the shipping address provided in your order. Delivery timeframes shown on the page are estimates and may be delayed due to force majeure factors such as customs clearance, holidays, and severe weather.
  2. Shipping Fees: Shipping rates depend on your delivery address, package weight, and selected logistics service, and will be clearly displayed before you check out. Certain promotional activities may offer free shipping.
  3. Risk and Title Transfer: The risk of loss or damage to products passes to you upon delivery of the products to you (or your designated recipient). Title to the products passes to you upon Fourteenth Boutique’s receipt of full payment and successful delivery/signing of the products.

V. Return, Exchange, and Refund Policy

  1. Return/Exchange Period: Unless otherwise specified, you may apply for a return or exchange within 7 calendar days (subject to local laws or specific shop campaigns) from the date you receive the goods.
  2. Conditions for Return/Exchange: Returned or exchanged items must meet the following conditions:
    • The items must be in brand new, unused, and unwashed condition, without affecting secondary sales;
    • Original packaging, tags, anti-counterfeiting labels, accessories, and gifts must be complete and intact;
    • Intimate apparel, custom items, clearance items, and products legally exempt from return-without-reason policies are non-returnable and non-exchangeable except for quality defects.
  3. Refund Process: Once we receive and inspect the returned items to confirm they meet return/exchange standards, we will process your refund back to your original payment account within 7 to 14 business days. Refund arrival times depend on the processing cycles of respective banks or payment institutions. Shipping fees are generally non-refundable (except for quality issues), and return shipping costs may be borne by the buyer (subject to specific circumstances).

VI. Intellectual Property Rights

  1. Copyright and Trademarks: All content on this Website, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fourteenth Boutique or its content suppliers and is protected by international and applicable national copyright, trademark, and other intellectual property laws.
  2. Limited License: We grant you a limited, revocable, non-exclusive license to access and make personal use of this Website for shopping and informational purposes only. No part of this Website may be copied, reproduced, modified, sold, scraped, or exploited for any commercial purpose without the prior express written consent of Fourteenth Boutique.

VII. User Conduct Guidelines

By using this Website, you agree not to:

  1. Violate any applicable local, national, or international laws or regulations;
  2. Upload, post, or transmit any viruses, trojans, malicious code, or programs that interfere with the normal operation of the Website;
  3. Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;
  4. Collect or store personal information of other users or engage in unauthorized bulk commercial advertising;
  5. Take any action that imposes an unreasonable or disproportionately high load on the Website’s servers and network bandwidth.

VIII. Disclaimer and Limitation of Liability

  1. Website Operation Status: This Website is provided on an “as is” and “as available” basis. Fourteenth Boutique does not warrant that the services will be uninterrupted, error-free, or completely secure, nor does it guarantee that all information on the Website is completely accurate or reliable.
  2. Limitation of Liability: To the maximum extent permitted by law, Fourteenth Boutique and its directors, employees, and partners shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of profits, loss of goodwill, or loss of data) arising from the use or inability to use the Website, or the purchase or use of products. Our maximum aggregate liability for any single order shall not exceed the total product amount actually paid by you for that order.

IX. Privacy Policy

We deeply value the protection of your personal privacy. How we collect, use, store, and protect your personal information is detailed in our separate Privacy Policy published on the Website. The Privacy Policy forms an integral part of this Agreement.

X. Governing Law and Dispute Resolution

  1. Governing Law: The conclusion, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the jurisdiction where Fourteenth Boutique is registered or where its primary operating entity is located (without regard to conflict of law principles).
  2. Dispute Resolution: Any dispute arising from or related to this Agreement or the purchase of products shall first be resolved through friendly negotiations between both parties. If negotiations fail, either party may file a lawsuit with the competent court located where Fourteenth Boutique is based.

XI. Modifications and Updates to the Agreement

We reserve the right to revise or amend these Terms of Service at any time. Any modified terms will become effective immediately upon posting on the Website, replacing previous versions. You are advised to review this page periodically to stay informed of the latest terms. Your continued use of the Website or placement of orders after modifications constitutes your acceptance of and agreement to the revised terms.

If you have any questions, comments, or suggestions regarding these Terms of Service, please feel free to contact us through the customer service channels provided on the Website. Thank you for choosing Fourteenth Boutique!

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