Return & Refund Policy

Within 14 Days: Full-priced items can be returned within 14 days of the purchase or delivery date for a full refund to the original payment method.
Between 14 and 30 Days: Returns initiated during this window are no longer refunded to the original payment method and will instead be issued as Store Credit.
After 30 Days: All purchases older than 30 days are considered Final Sale and are no longer eligible for returns or exchanges.

Sale / Discounted Items: If returned within 14 days, sale items are eligible for Store Credit only. Certain promotional events (such as Markdown Madness) may designate items as Final Sale, making them ineligible for return.
Special Orders: All custom or special-order items are considered Final Sale and cannot be returned or refunded.

To ensure a return is approved and processed, the returned items must meet the following mandatory conditions:

Must include the original receipt or proof of purchase.
Items must be in brand-new condition with all original tags attached, and must not have been worn, opened, used, or altered.
Footwear: Shoes must be returned in their original shoebox and placed inside an additional protective outer shipping box. Damage to the original shoebox will void the return eligibility.

For holiday gift purchases made between Thanksgiving and Christmas, Fourteenth Boutique typically offers an extended return window:

Items purchased between Black Friday and December 24th can be returned for a refund or store credit through January 15th of the following year. After this deadline, all sales become final.

Shipping Costs: The boutique does not provide free pre-paid return shipping labels. Unless the return is due to an error on the store’s part (such as a wrong item sent or a severe defect), customers are responsible for paying their own return shipping costs and bearing the risk of loss or damage during transit (purchasing shipping insurance is recommended).

If your package arrives damaged during shipping, you must contact customer service via email (hello@fourteenthboutique.com) within 7 days of delivery.
The email must include photos of the damaged item as well as photos of the outer shipping box. Claims made after 7 days will not be accepted for damage compensation or exchanges.